RETURNS AND REFUNDS
How It Works
If you are not 100% satisfied with your purchase, you can return the product and get a refund (excluding shipping costs) or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it. The buyer is responsible for the return shipping costs.
Any product you return must be in the same condition you received it and in the original packaging.
What You Need to Know
We will send your order via DPD or courier service and full tracking details will be sent to you via email where possible.
Delivery prices are charged at a flat rate of £4.95 per order for home good and a flat rate of £3.99 for Wax Melt products. We aim we dispatch your oder within 7-10 working days. Please allow 3 - 5 working days for your order to arrive, we would appreciate you to allow for delays at busier times and during the Covid-19 pandemic.
If you have not received confirmation of dispatch or your parcel has not arrived please contact us using the link below.
We reserve the right to refuse to deliver any order at anytime.